Refund and Return Policy

Thank you for purchasing digital products from Origin Core. As we specialize in downloadable digital products, our refund policy is designed to be fair and transparent.

1. Eligibility for Refunds

Due to the nature of digital products, we generally do not offer refunds once a product has been downloaded. However, we understand that exceptional circumstances may occur. Refunds may be considered in the following cases:

• Defective Product: If the digital product is defective, corrupted, or unusable upon download, please contact us within 7 days of purchase with a detailed description of the issue. We will attempt to resolve the problem by providing a replacement or alternative solution. If we are unable to resolve the issue, a refund may be issued.
• Accidental Purchase: If you accidentally purchased the wrong product, please contact us immediately. If the product has not been downloaded, we may be able to cancel the order and issue a refund.
• Non-Delivery: If you have not received the download link within 24 hours of purchase, please contact us. If we are unable to provide the download link, a refund will be issued.

2. Non-Refundable Situations

Refunds will not be granted in the following situations:

• Change of Mind: We do not offer refunds if you simply change your mind after downloading the product.
• Lack of Technical Skills: We do not offer refunds if you lack the technical skills or software required to use the product. Please ensure that you have the necessary skills and software before making a purchase.
• Product Compatibility: We do not offer refunds if the product is not compatible with your system, unless the product description explicitly stated compatibility and it is proven to be incompatible.
• Minor Imperfections: We do not offer refunds for minor imperfections or cosmetic issues that do not significantly affect the functionality of the product.

3. How to Request a Refund

To request a refund, please contact us via email through the contact information provided on our website within the specified timeframe (e.g., 7 days of purchase for defective products). Please include the following information in your refund request:

• Your order number
• The name of the product you purchased
• A detailed description of the reason for your refund request
• Any supporting evidence (e.g., screenshots of errors, error messages)

We will review your request and respond within [Number] business days. If your refund request is approved, we will process the refund to your original payment method. Please note that it may take [Number] business days for the refund to appear in your account, depending on your payment provider.

4. Refund Process

Once your refund request is approved, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase. Please allow [Number] business days for the refund to be processed and reflected in your account. We will notify you via email once the refund has been processed.

5. Contact Information

If you have any questions about our Refund Policy, please contact us via email through the contact information provided on our website.